You will get 13 items packed in a box
These are classified as New, Shelf Pulls, Overstocks, and or Master Case.
Any questions please let me know !
Different companies or programs may use varying product definitions to describe the condition of the goods being sold. Terms such as Liquidation, Salvage, Closeouts, Shelf Pulls, Overstocks and Returns are often used in the liquidation industry. We use the umbrella term Liquidation Merchandise to describe any kind products which are being liquidated. We use 9 different general product conditions to group and describe the products we sell:
What are Customer Returns?
Customer Returns are items that were once sold from the store (or website) and are then returned by the consumer in varying conditions.
Sometimes also referred to as Salvage Goods, Customer Returns are typically items that have been purchased from a store (or online store) but then returned by a customer. Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see in varying loads. Though policy will vary from store to store – Large Majority of Customer return goods simply undergo a cursory visual check at the store level prior to making their way into a return load. Higher value items may be subject to more thorough inspection prior to being selected for liquidation.
The general “quality” of customer return loads can vary significantly from program to program and it is common that some programs may have a 50% or greater Defective rate while others are only 10% or 20%. Return loads with low defective rates are sometimes referred to as “Clean” Customer Return Loads. Return Loads with very high defective rates are at times referred to as Salvage Loads.
Customer Returns typically have the following characteristics and stores can decide to liquidate these goods for a number of reasons:
Defective when returned by the customer
Cosmetic blemishes or slight defects
Out of box goods
Missing minor or major components (remote controls, manuals, covers, cables)
In-store display items
Damaged exterior packaging
Items that the store does not want to or cannot re-shelve
One or more features does not work
Store is overstocked with such items
Out of season items
Defaced barcodes and/or labels
Signs of handling – both external packaging and the item itself
Often, additional internal store tracking or return labels can be found on the items. All customer return goods are always sold with no warranty or guarantee. Any warranties found with the goods are invalid and cannot legally be used. Programs vary from store to store – please see listing descriptions and ask your Account Manager for further information on any particular listing.
Many stores do not have separate programs to liquidate customer returns or excess new merchandise & new shelf-pull or overstock merchandise can commonly be found in customer return loads. Via Trading will always define a listing as ‘Customer Returns’ even if it includes a significant % of Shelf-Pull or Overstock Merchandise. Depending on the product category and each stores liquidation policy – working percentages on customer return loads can vary greatly.
Furthermore, working percentage definitions can also vary depending on the category of goods in question. Often when one refers to ‘working percentage’ of products they are referring to the ‘salable percentage’ of the load. (For example if we are talking about a 6 piece cookware set and 1 piece is missing or damaged – though one may consider the item as ‘not working’ or ‘defective’ it still has a resale value and one can still recover a percentage of the product’s original value). Generally speaking, the recognized industry average when trying to estimate working percentages is said to be around 65-75% working, 20% repairable, and the remainder throwaway/scrap/parts, etc.
In practice, no individual load or pallet will have that exact breakdown, but these percentages are fairly representative when describing the average expected condition of the goods when purchasing them regularly. Ultimately, this is a rough approximation and the actual working percentage on any given pallet or load can be much worse or better.
Purchasing Customer Returns and reselling them for profit is a tried, tested and proven concept. However, before launching into a business venture involving liquidation merchandise, you should know that:
Typically liquidators such as Via Trading operate a no returns policy with all sales deemed final and all goods sold AS-IS irrespective of condition unless otherwise stated.
Purchasing customer returns is not for everyone.
There is a risk your purchases may not be profitable and this risk increases when purchasing customer returns.
There is a steep learning curve that newcomers to the industry typically experience and one should expect to do much better once they have more experience with such goods.
In many cases items are not retail-ready, and dealing with liquidation goods requires considerably more work in terms of researching, processing, pricing & creativity than dealing with new wholesale master case items.
Purchasing department store returns is not for everyone. This is not a ‘get rich quick’ scheme. The payoffs are high for those prepared to work hard and put effort in their purchases in order to create the highest possible return on investment. This is a “get-rich” slowly scheme with hard work, dedication & creativity.
In order to maximize your success with this type of merchandise, you need to be prepared to process, test, check and research pricing on the goods prior to selling them. In the long term (and over several purchases), most people in this industry agree that the payoffs and returns are very profitable and that the long-term risk is generally minimal. Liquidation goods and customer returns are normally priced accordingly, and allow you to profit handsomely while still offering your own customers excellent deals on items.
If you are not prepared to test items, do not purchase customer returns.
If you are not prepared to repair items, do not purchase customer returns.
If you only want to deal with 100% retail ready items do not purchase customer returns.
If you are not prepared to expect a percentage of items to be out of box, defective, cosmetically blemished etc., do not purchase customer returns.
Please do not get this wrong – after all we do not want to discourage you. This is a profitable business for the large majority and the industry as a whole is approximately $100 billion in size. Bottom line is: if you are prepared to put in a fair share of work and effort, then this could be very profitable for you.
What are New Overstocks?
New Overstocks are items that were never exposed for sale in a retail setting though they may no longer be in their original master case or factory packaging.
New overstocks, also often referred to as Closeouts, tend to be goods which typically have never been merchandised or exposed for sale in a retail store. Such goods can materialize from retailers, importers, manufacturers or distributors who are closing down or simply have discontinued or excess goods in their warehouse that they need to move. Via Trading also sources & offers liquidation services to freight forwarders, logistics industries, manufacturers, insurance & financial institutions and the like. Overstock goods tend to be in 100% New Condition.
New Overstock items typically have the following characteristics:
Items are typically 100% retail-ready and in new condition
No additional retail/discount or warehouse labels/tags on the items
Items are in their original retail packaging but can occasionally also be loose-packed
Packaging and item tend to be in good condition with no excessive signs of handling
Programs vary from store to store.
What are Shelf Pulls?
Shelf pulls are items that were already exposed for sale in a retail environment but have been “pulled” from the shelfs and chosen to be liquidated by the store. These goods are typically New and have never been used
Shelf pulls are typically excess goods that have been displayed for sale in a store or online but have never been purchased by a customer. Shelf pulls are typically considered excess inventory from store shelves. In the vast majority of cases, shelf pulls require much less work than customer returns in terms of testing and repairing, but you should expect to have some checking work to do as well as cleaning off potentially dusty items and removing price tags (if necessary) before reselling the items.
Shelf pulls would have been handled multiple times during the process of getting them from the store back to a Liquidator & a small % of items may shows signs of excessive handling & may have stains or slight imperfections.
Shelf pulls will typically be in good selling condition and may have some or all of the following characteristics:
End of season & seasonal goods
Items may still have their original retail pricing stickers/tags on them
Items may have additional retail discount tags on them
Packaging or item may show signs of handling
Exterior packaging is often in less than perfect condition
May be defaced/de-labeled (inner labels or tags removed to prevent return to the original store)
Some items may still have retail security sensors attached
A percentage of the items may be out of box or in open boxes
A percentage of the items may be in-store display units or samples
Short-dated or expired goods may be found in some lots
Programs vary from store to store.
What are Irregulars?
Irregulars (depending on commodity also referred to as Scratch And Dent) are generally new products that are being discarded or liquidated as a result of improper or defective manufacturing. In some cases this term is also used to describe Furniture or Large Appliances which may have some scratch and dents but are otherwise fully functional. They can also be called “imperfect goods”. In the majority of cases, irregular items have very small manufacturing defects such as the wrong color thread, improper stitching, slight discoloration from the intended item’s color, other minor blemishes, scratches, dents, discoloration or other imperfections.
Irregular items may have the following characteristics:
Appear in new condition with no signs of prior use
In or out of original factory packaging
May show signs of manufacturing defects (improper stitching, etc.)
May show small stains that occurred during manufacturing
May have scratches and dents
What are Tested-Working Goods?
We will occasionally offer items that have gone through a testing process and are deemed functional or “tested-working.” These items may be a mix of overstocks, shelf pulls and customer returns and are typically higher end, more expensive units.
Typically but not necessarily in original box
May or may not contain all needed items/components (remotes, cables, manuals, etc.)
Most or all functions work and item can be categorized as functional for resale purposes
Item may show signs of handling and usage
Items may have additional labels, price tags and/or internal identification labels or stickers
Programs vary from store to store – please see listing descriptions and ask your Account Manager for further information on any particular item.
What are Master Case Goods?
Master Case goods are typically 100% new in original manufacturer’s packaging and are fully functional and complete. These goods have not been exposed for sale in any retail environment and products can be considered 100% new and retail-ready.
Wholesale master case items may have the following characteristics:
In original factory or manufacturer’s packaging
Will include all parts, components, accessories and documentation
No visual signs of wear, usage or excessive handling
What are Refurbished Goods?
We also offers “refurbished” goods for sale on a periodic basis. Refurbished goods are items that have gone through a process to test and restore the items to their original working condition. Often these items are repackaged in generic boxes and may not include all the items found in the original manufacturer’s packaging.
Refurbished goods may have the following characteristics:
Items should all be in good working condition
All needed parts/components are typically included
Items may or may not come with the manufacturer warranty (see specific listing for details)
Items may be repackaged in generic boxes
Items may show signs of slight usage or cosmetic blemishes
Programs vary from store to store.
What are Defective Goods?
We will occasionally offer tested not-working or “defective” pallets or loads. Such items are typically higher end electronics which have gone through a testing process, visually defective items, incomplete sets (like furniture, housewares, etc), items good for spare parts only or out of date items. Defective goods have the potential to be profitable if you have the ability to repair or strip them of their parts for resale.
They may have the following characteristics:
Items have gone through a testing process and have been deemed not working
Items may be visually defective or incomplete
Incomplete or partial sets or parts
Items may be brand new but with a major quality control flaw, making them defective (for example dodgy audio on a stereo system)
Programs vary from store to store.
What are Pre-Worn Goods?
WE periodically offers a pre-worn (used) clothing. These goods can come from a range of sources and are available year-round. Our pre-worn goods go through an inspection process to ensure quality control and offer tremendous value for money for the right market.
Pre-worn goods may have the following characteristics:
Pre-worn clothing has previously been used or worn
Lots may be made up of discontinued brands, models or styles
Items may show signs of fray and usage
There are typically no retail tags, labels or additional store markings on the items
Can be sold by the unit, pallet or by weight
Programs vary from store to store.